Easing Student Anxiety in an Uncertain Age


The Institute of International Education’s (IIE)
Mark Lazar reports on how U.S. campuses are responding to the needs and concerns of current and prospective students from the Middle East, North Africa, and beyond

To help campus leaders and admissions officers navigate these uncertain times, IIE’s Mark Lazar and a team of experts has put together a list of ten actions to encourage international students to come to the U.S. The list is not intended to be comprehensive, but it offers a platform from which to rebuild the confidence of concerned international students.

Connect with EducationUSA centers. EducationUSA advisers are on the front lines working with students and have unique insights about the situation in their countries. Visit www.educationusa.state.gov to find centers in your target countries.

Leverage your institition’s social media outlets to let international students know they are welcome. Take part in the successful #YouAreWelcomeHere social media campaign, and share specific messages about actions your campus is taking to welcome students and provide services they will need. Share pictures from activities your international office is doing now to support current students.

Enlist your current international students as ambassadors. Encourage them to reach out to newly admitted students from their countries to let them know that the campus is a welcoming and safe environment. Ask them to see if their parents are willing to talk to the parents of newly admitted students. Nothing beats students hearing from students and parents hearing from parents.

Send accepted international students periodic updates about issues of concern such as safety and visas. Include specific information about your campus and community, drawing on local, state and regional resources, including consortia that promote your state as a higher education destination, or a state-wide tourist bureau. Be creative in going beyond your traditional marketing to let students know that the school fosters a supportive, inviting, and diverse environment. For example, you can include a letter from a local mayor or governor, with a message about how much they value international students.

Highlight student associations on your campus and other peer networks. Encourage them to provide photos and create messages you can send to accepted students.

Look to your international alumni as a great resource for accepted students and their parents. Facilitate personal connections, including the opportunity to ask questions by phone, skype or twitter chat.

Don’t wait until May to start your webinars for new students. Encourage students to start their planning and visa applications early.

Visit focus countries to talk directly with students and parents. Organize admitted student events and pre-orientation activities in areas where you have many admitted students. These earlier trips can help you get ahead of the curve for next year’s recruiting efforts.

Reexamine your print and online materials to make sure they represent the diversity and welcoming nature of your campus. Start a YouTube channel for international students. Make sure your welcoming messages are easy to find on your website.

Consider offering alternative arrangements for this fall. For students who may be unable or unwilling to come to the U.S. right now, consider whether you can help them start their studies at a branch campus, study abroad location or a partner institution in another country and then transfer in or begin at the home campus at a later date.

Mark S. Lazar is the IIE’s chief of Client Engagement, Private Sector & Academic Institutions, supervises the scholarship and training programs that the Institute administers on behalf of corporations, foundations, individuals, international organizations and U.S. government agencies. Programs include: the Ford Foundation Global Travel and Learning Fund, the GE Foundation Scholar-Leaders Program, the Japan-IMF Fellowships and more than a dozen Children of Employee scholarship programs for major international corporations including AIG, Harman International and Lockheed Martin. He also oversees IIE’s Global EducationUSA Services division that supports educational advising development, outreach and training activities around the globe.

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